General terms of contracting products
Information prior to the contractual process
This website www.hlcdist.com is owned by HLC SB DISTRIBUTION SL with Tax Identification Number B20737375 and registered address at POLIGONO LINTZIRIN GAINA, PARCELA E 8-15 20180, OYARZUN (OIARTZUN) (GUIPÚZCOA).
These General Terms of Contracting regulate the distance sale relationship between HLC SB DISTRIBUTION SL and the user or customer, in accordance with current legal provisions, in particular, Law 7/1998, of 13 April, concerning General Terms of Contracting, Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, Basic Law 3/2018, of 5 December, concerning the Protection of Personal Data and Guaranteeing Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, concerning the Regulation of Retail Trade, and Law 34/2002, of 11 July, concerning Information Society and Electronic Commerce Services.
HLC SB DISTRIBUTION SL reserves the right to make the modifications it considers appropriate, without prior notice, to these General Terms. These modifications may be made, through its websites, using any method permitted by Law, and will be enforceable during the time they are published on the website, until they are validly modified by other subsequent modifications. However, HLC SB DISTRIBUTION SL reserves the right to apply, in certain cases, certain Special Terms of Contracting in preference to these General Terms when it considers this appropriate, giving due notice thereof in proper form.
The website’s purpose is Skate manufacturing.
The contract’s duration will be linked to delivery of the product, without prejudice to the right of withdrawal.
As user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms of contracting. Furthermore, you declare that you are of legal age and have the legal capacity to act required to access HLC SB DISTRIBUTION SL’s websites and contract through said websites. The European Commission provides an online dispute resolution platform, that is available at the following link: https://ec.europa.eu/consumers/odr/
If you wish to purchase our products, you can go to the appropriate section of our online store.
You can register as user of the website in order to make the purchase online in the appropriate section of the website. Pursuant to current applicable legislation on data protection, HLC SB DISTRIBUTION SL informs you that the personal data collected during the registration process and subsequent purchase will be included in the processing system owned by HLC SB DISTRIBUTION SL, with the purpose of processing your actions and managing subsequent actions derived therefrom.
Your data will be kept for the time strictly necessary to fulfil the above purpose, unless other storage periods are legally required.
We inform you that the legal basis for processing your data is the correct performance of the contract between the parties and your consent.
In accordance with the rights conferred by current data protection legislation, you may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to processing of your personal data, and also withdraw your consent to such processing, sending your request to the postal address given above or the e-mail address store@hlcdist.com. You may also contact the appropriate Supervisory Authority to lodge any complaint you consider appropriate.
During the purchase process, you should identify yourself with your user name and password. These data will not be made public. You are responsible for treating confidentially and responsibly the identity and password acquired during registration as a customer and you may not disclose them to other users. You can change the information registered on the website at any time, in your customer area. In this same section, you will have access to a history of your orders. This is only a consultation section. However, certain procedures are allowed, such as deleting those records that you no longer consider necessary to view.
Upon completing the purchase process, you will receive confirmation of the purchase by e-mail. You must give a valid e-mail address during the purchase process. If you do not receive confirmation within 24 hours after completing your order, please contact HLC SB DISTRIBUTION SL at the customer service phone number +34 943 63 00 97 or by e-mail at store@hlcdist.com.
All of the website’s contents is in Spanish.
When you receive the product at the delivery address you have given, it will also include an invoice or a copy of
the order.
Offer and validity
In the case of a product on offer, the offer’s price and validity will always be stated together with its basic features.
In compliance with current regulations, HLC SB DISTRIBUTION SL provides information on all the items for sale, including their features and prices. However, HLC SB DISTRIBUTION SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the website’s content. Thus, the products offered at any time by the website will be governed by the General Terms of Contracting in force in each case. Furthermore, the company will have the power to cease offering access to the products mentioned, at any time and without prior notice.
Basic features of the products.
The products offered in our online store include a photograph and the products’ basic features, which is the information provided by the manufacturer. The product’s colour, as shown in the photograph, is not binding. The product’s colour is identified in its features.
Warranties
All products offered on the website are covered by the supplier’s sales warranty. HLC SB DISTRIBUTION SL offers an after-sale service that customers can use during the warranty period by contacting contact HLC SB DISTRIBUTION SL’s establishment, the after-sales, by e-mail sent to store@hlcdist.com, or at the points established by the supplier. If you have any doubts, you can call the customer service phone number 943630097 or send an e-mail to store@hlcdist.com.
Prices
All of the products show the selling price in Euros and include Value Added Tax (VAT). If any other tax should be applicable, this will also be shown (IGIC [General Indirect Tax for the Canary Islands] or IPSI [Tax on Production, Services and Imports for Ceuta and Melilla]).
Delivery and carriage costs
HLC SB DISTRIBUTION SL ships worldwide.
For shipments to the Canary Islands, Ceuta and Melilla, you should contact the phone number 943630097 or via email store@hlcdist.com.
For shipments made to Spain and Europe when the amount is less than 40 Euros, an amount of 9.95 Euros will be charged for shipping costs. If the amount of the order is greater than 40 Euros, the shipping of the order will be free.
For orders outside of Europe, customers must pay the shipping costs. These will be calculated on your weight and shipping country. During the execution of the order, the customer will be informed of the possibility of paying the costs of customs duties, if applicable. HLC SB DISTRIBUTION SL informs that it ships to the following countries without customs taxes and free shipping for orders over €40.
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg and Monaco.
The delivery of products can be made through these three companies: UPS International, FedEx or DHL.
Forms of payment
You can pay for your order in any of the following ways. You must indicate which one you choose during the purchase process:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment in a server based on the standard security technology SSL (Secure Sockets Layer). All of the information you send us is encrypted for transit through the Web. Furthermore, your credit card information is entered directly into the bank’s website, at the bank’s POS (Point of Sale Terminal) and is not entered or recorded in any HLC SB DISTRIBUTION SL server. Furthermore, your credit card information is entered directly into the bank’s website, at the Virtual POS (Stripe), and is not entered or recorded in any HLC SB DISTRIBUTION SL server. When you pay, you will be connected directly to the Stripe electronic payment platform. You will find more information at the following link: www.stripe.com When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which provides an additional guarantee for the transaction’s security. This form of payment is only valid on the website. When the amount of a purchase has been charged fraudulently or improperly by using a payment card number, the cardholder can demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the supplier’s and cardholder’s accounts will be made as soon as possible. However, if the purchase was actually made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal and, therefore, the cardholder had unduly demanded cancellation of the charge, the cardholder will be liable to HLC SB DISTRIBUTION SL for compensation for damages caused as a result of the cancellation.
- PayPal
This a safe, easy-to-use service for making payments over the Internet. The PayPal network uses the existingfinancial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information at PayPal. http://www.paypal.com/
Performance of the service
HLC SB DISTRIBUTION SL undertakes to deliver the order within a maximum of 7 days, counting from the day after the order. Availability of the products offered by HLC SB DISTRIBUTION SL may vary depending on customer demand. Although HLC SB DISTRIBUTION SL updates the stock periodically, the product requested by the customer may be out of stock at that time. Should it not be possible to supply the product due to unavailability, HLC SB DISTRIBUTION SL will notify the customer by e-mail as soon as it becomes aware of this situation. In no case will the period for sending this notice exceed a maximum of 30 days. HLC SB DISTRIBUTION SL may offer two options: supply a product having similar features or higher quality to the customer at the same price or, saving justified reasons that can be proven by HLC SB DISTRIBUTION SL, refund the amounts paid for the cancelled order within the same period.
Right of withdrawal, returns and complaints
Right of withdrawal
The buyer will have a period of fourteen calendar days to withdraw, counting from the day on which the customer
receives the product, without any penalty and without having to give any reason.
In order to exercise the right of withdrawal, the customer will notify by telephone to 943630097, by e-mail sent to store@hlcdist.com, by letter sent to our postal address POLIGON ¡ LINTZIRIN GAINA, PARCELA E 8-15 20180, OYARZUN (OIARTZUN) (GUIPÚZCOA), or by using the withdrawal form.
Returns
The customer must return or deliver the product directly to HLC SB DISTRIBUTION SL, sending it to the address POLIGON LINTZIRIN GAINA, PARCELA E 8-15 20180, OYARZUN (OIARTZUN) (GUIPÚZCOA), without any undue delay, and in any case within a maximum period of fourteen calendar days counting from the date on which the right of withdrawal from the contract is formally accepted. The period for making returns will be considered fulfilled if the customer returns the product before expiry of the period.
HLC SB DISTRIBUTION SL will cover the costs of the return.
HLC SB DISTRIBUTION SL informs that the possible reasons for requesting a free return are:
- That the item is defective.
- The item was incorrectly described on the website.
- That the article is different from the sample that was shown.
HLC SB DISTRIBUTION SL indicates that before returning any product, you must inform store@hlcdist.com by email.
Refund of payment
The amounts paid by the customer will be refunded using the same form of payment used by the customer, unless it has been provided otherwise.
HLC SB DISTRIBUTION SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.
HLC SB DISTRIBUTION SL may withhold the refund until it has received the product that is the reason for the customer’s withdrawal, or until the customer provides proof of return, whichever condition is met first.
Return of faulty products
If the product is not in good condition for reasons not attributable to the customer, the customer will be entitled to return the product, notifying HLC SB DISTRIBUTION SL of the reason for the return by any of the means provided in these terms of contracting, at no cost for the customer. Returns made because of faulty or spoiled products will not be considered an exercise of the right of withdrawal. HLC SB DISTRIBUTION SL undertakes to pay the cost of the return and to replace the product with a new one in accordance with the terms accepted at the time of sale. If the customer wishes to file a complaint, the customer can send it to HLC SB DISTRIBUTION SL’s establishment at POLIGONO LINTZIRIN GAINA, PARCELA E 8-15 20180, OYARZUN (OIARTZUN) (GUIPÚZCOA) or via e-mail to store@hlcdist.com.
Jurisdiction
Furthermore, HLC SB DISTRIBUTION SL reserves the right to bring any civil or criminal actions that it deems appropriate for improper use of its website and content, or for non-fulfilment of these terms. The relationship between user and provider will be governed by the regulations in force and applicable in Spain. In the event of any disagreement between the parties, they may submit their conflicts for arbitration or take them to the ordinary courts, in accordance with the applicable rules concerning jurisdiction. HLC SB DISTRIBUTION SL is located in GUIPÚZCOA, Spain.
