CREDIT CARD
– Safe payment
– Fast
– Payments done through credit card will be received at the moment
– Your order will be processed immediately.
– Accepted credit cards: VISA, EUROMASTER/MASTERCARD, RED6000
PAYPAL
– Safe payment
– Fast
– Payments done through credit Paypal will be received at the moment
– Your order will be processed immediately.
Deliverable Countries & Shipping Costs
All of our orders are shipped from Spain.
We ship to next countries without customs taxes and free shipping for orders over 100$:
| Austria | Germany | Netherlands |
| Belgium | Greece | Poland |
| Bulgary | Hungary | Portugal |
| Croatia | Ireland | Romania |
| Czech Republic | Italy | Slovak Republik |
| Denmark | USA | Slovenia |
| Estonia | Lithuania | Spain |
| Finland | Luxembourg | Sweden |
| France | Canada* | United Kingdom |
*Orders over $120 to Canada are free shipping.
Your order could be shipped through the next delivery service companies:
– UPS international
– Fedex
– DHL
Orders made, from Monday to Friday before 14:00h (CET) with payment confirmed:
– Order will be processed and send before 17:00h (CET) same day.
Orders made, from Monday to Friday after 15:00h (CET) with payment confirmed:
– Order will be processed and send before 17:00h (CET) the next day.
Orders made during weekend, with payment confirmed:
– Order will be processed and send the first workable day before 17:00h (CET).
Once the order has been shipped, it will be usually delivered in destiny:
– 24/48h to Spain.
– 2/4 days to Europe.
– About 7 days to Canada, the USA and Canada.
– About 10 days to Australia and New Zealand.
For orders out of the European Union the customer will pay for the shipping costs. These will be calculated taking the package’s weight and shipping country into account.
Customers also must be advised of the possibility of paying customs duty costs, if applicable.
It is customer’s responsibility to be informed about such costs.
If the country you want your order delivered to is on the list above (Shippings section), you must place your order through the website.
On the contrary, if your country is not part of the list, you can contact us through email and, if possible, we will try to price a shipping.
In orders outside of Europe, it is customer’s responsibility to be informed about customs duty costs.
Order Confirmations
Once you have placed an order, you will receive a confimation email.
Once your order has been shipped, you will receive a tracking number. Please note that the tracking link will work after the transport company has scanned the package, so it might take some time.
Please note that sometimes our e-mails end up in the spam folders. If after checking the spam folders you still haven’t received any email from us, please contact us on PLAN B CONTACT and we will send your order confirmation/tracking number.
You can see/print your proof of purchase on the following link, even if you placed your order as a guest:
From that link you have the possibility of replicating a previous order without going through the entire shopping process again.
All formalized orders will be notified to customers with a confirmation e-mail.
Once your order is shipped, you will receive an e-mail with your tracking number.
You must check your tracking number on the transport company’s website. It might also work if you search the tracking number in Google.
Free refund policy: Possible motives to request a free refund
– the Item is faulty.
– the Item was wrongly described on the website.
– the Item is different from the sample you were shown.
You can choose between a refund, exchange or store credit.
If you request a refund for other reasons, such as:
– change of mind.
– made a wrong decision.
– other reasons
You can only request an exchange or store credit if your product has not been used.
The customer will be responsible for the return shipping costs. In case of return, only the value of the item/s will be refunded.
You have 30 days to request a refund. Please, retain your online receipt as proof of purchase.
For refunds please contact us at: Contact
Please, choose carefully.
Exchanges:
If you request a product exchange note that you will be responsible for the return of the product to our warehouse and will bear the shipping cost of the new product.
The returned product must be in good state and cannot be used. Only non-used products will be accepted.
Before sending the product back to us please give us notice through email: Contact
Once you have contacted us through email, send the product in the original packaging to the following address:
HLC SB Distribution S.L.
POL. Lintzirin Gaina, Plot E 8-15,
Oiartzun, 20180,
Gipuzkoa, Spain
Thanks a lot!
